A Certifier Agreement is needed for any MiEHDWIS external users that are requesting access to submit documentation on behalf of a Community Water Supply. This includes any owners or operators. A Certifier Agreement must be signed and returned to the CROMERR Certification Team Administrator before a Certifier Request can be approved. 

Process via OneSpan Sign

1. An external user will create a Certifier Request activity for a Community Water Supply and fill out the required Identification Verification Form. 

2. The District Engineer will verify the user's relationship with the supply, complete the required task, and either approve or reject the request.

   1. This process should be a simple verification as the Administrative Contact has the final authority on who should or should not be a Certifier for their supply.

   2. The assigned task requires the District Engineer to review and verify the Administrative Contact details on the entity overview. If changes need to be made, SDWIS should be updated before approving the request.

3. Once the District Engineer has verified relationship, a CROMERR Certification Team Administrator will assign the activity to themselves to start certifier agreement process.

4. The CROMERR Certification Team Administrator will send out a Certifier Agreement via OneSpan Sign (OneSpan), and then transition the activity to Agreement Sent.

   1. The agreement will first be electronically signed by the Administrative Contact (AC) for the supply.

      1. The AC will receive an email notification from OneSpan. The AC must click the link in the email and follow the prompts to complete the document signing process.

   2. Once the Administrative Contact has signed, an email notification from OneSpan will be sent to the Certifier. The Certifier must click the link in the email and follow the prompts to complete the Identity Verification process and sign the agreement.

5. Once all parties have signed, the completed Certifier Agreement will be automatically sent back to the CROMERR Certification Team Administrator who will then complete the process and transition the activity to Active.

   1. The completed Certifier Agreement will be uploaded to the Entity level Files drawer.

      1. File will be marked FOIA Exempt.

      2. Under no circumstances should this file be altered or deleted.

   2. The user will be added as a Certifier on the supply.

Process via Paper Copy

1. An external user will create a Certifier Request activity for a Community Water Supply. 

2. The District Engineer will verify the user's relationship with the supply, complete the required task, and either approve or deny the request.

   1. This process should be a simple verification as the Administrative Contact has the final authority on who should or should not be a Certifier for their supply.

   2. The assigned task requires the District Engineer to review and verify the Administrative Contact details on the entity overview.

      • If changes need to be made, SDWIS should be updated before approving the request.

3. Once the District Engineer has verified relationship/approved, a CROMERR Certification Team Administrator will assign the activity to themselves to start certifier agreement process.

4. The CROMERR Certification Team Administrator will send a blank Certifier Agreement via US mail or email with directions on where to mail the completed agreement and then transition the activity to Agreement Sent. 

5. The signed Certifier Agreement will be received by Lansing Central who will scan and email a copy to the Certifier Agreement Administrator. The CROMERR Certification Team Administrator will then complete the process and transition the activity to Active.

   1. The completed Certifier Agreement will be uploaded to the Entity level Files drawer.

      1. File will be marked FOIA Exempt.

      2. Under no circumstances should this file be altered or deleted.

   2. The user will be added as a Certifier on the supply.

   3. The original paper copy of the Certifier Agreement will be filed in a designated filing cabinet in Lansing. The original signed paper copy must be stored until five years after the signature device is deactivated per CROMERR Rule.