Resolving Incorrect File/Activity Types Issues

1. Notify the external user of the file/activity type error and teach them on how to submit correctly using the guidance below.

2. Wait for the external user to submit correctly, which gives EGLE an updated Copy of Record (COR).

Guidance for file/activity clean up:

3. Erroneous files can be cleaned up via file Archiving.

   1. For more information on Archiving for external users, visit How do I delete, edit, or archive incorrect files?

   2. For more information on Archiving for internal users, visit How do I archive files and get them back from being archived?

4. Erroneous activities can be transition to an appropriate end state, like Closed/Submitted in Error or another applicable end state.

   1. Consistency in workflows is a work in progress; if you think a fitting activity transition, activity status, or activity end resolution is missing, please submit a help desk ticket.

5. If the external user needs assistance with creating the new activity and uploading files, follow the remaining steps:

   1. Leave all files on the original activity, download copies of each file that need moved, and archive files as needed.

      1. Staff may use the submitted date of the original document for compliance purposes if the only thing wrong with the original submittal was the activity/file type.

   2. Create the proper activity type, upload the downloaded files to the new activity, choosing the appropriate file type for each file.

   3. Once all files have been uploaded, Link the original activity to the new activity. For guidance on linking, visit How do I link activities together?

   4. Transition the activity from Draft to the next step in the workflow.