How do I process Local Health Department (LHD) new user requests in MiEHDWIS?

If the user is a Local Health Department employee, first screen them, following steps 1-8 of “How do I approve or deny a Business MiLogin (formerly Third Party) account request?” but do not Transition the request as “Approved” yet. Proceed to Step 2 below:

Search for User’s Contact in Local Health Departments

2. Access the user’s Access Request under System>Security>Access Requests, by clicking on the Request ID # (REQ-).

3. In the user’s work email address, note the top-level domain portion of their email address (ie @lmasdhd.org) - it should indicate / hint at the health department that the user says they works for.

4. Look up the user under Partner Section in MiEHDWIS, open Local Health Departments menu, searching by clues from the ending portion of their work email address. To locate the county the user works for, click on each county in the Health District, then click on the county’s Contacts tab for that county to view all LHD users linked to that county. Note whether or not the user is listed as a Contact for their LHD.

5. If the user is listed as a Contact for their LHD, return to the user’s Access Request by clicking on the Request ID # (REQ-). Click on the Link button on the Access Request Contact card. Type the user’s last name, first name in Contact Name field to search whether there is an existing contact.

6. If there is a match, complete the link.

Open

7. Once the user’s account has been linked to their contact, a hyperlink for the user’s contact will now display on the contact card. Click on the user’s contact hyperlink to view.

8. On the user’s contact details, click the Edit button to add the title/role they provided in their Access Request’s reason for access.

9. To confirm that the user has been linked to the LHD, look up their contact in MiEHDWIS, under the Partner Section/Local Health Departments menu. Click on the county in the Health District that the user works for. Click on Contacts tab for that county to view all LHD users linked to that county. Confirm that the user is listed.

10. Proceed to Step 20.

When the User Is Not Listed as a Contact for the LHD

11. To vet/verify the LHD user, either call the LHD office admin. or send an email to the user via EGLE-MiEHDWIS@michigan.gov to confirm that they work for the LHD’s Environmental Health program, and to find out which county(ies) they support within the Health District, their title, and what work they’ll be doing in MiEHDWIS. There is an email template for this in the EGLE-MiEHDWIS@michigan.gov templates. Do not proceed until you verify the user and their county(ies).

12. If no contact exists, on the user’s Access Request click the Create button. Click on the next Create button to confirm that you want to create the contact.

13. Return to MiEHDWIS under Partners Section>Local Health Departments menu.

14. Click on the appropriate LHD office link.

    Open

    

15. Click on Contacts tab.

16. On the Link Contact to LHD office card, click on Add button.

17. Type the LHD user’s last name in the Contact Name field. Select the LHD user from the list.

18. Select the LHD user’s title in the Positions field, if their title is one of the Positions to choose from.

19. Click the Add button.

For LHDs that contain multiple county offices

20. Link the LHD user to each county within their LHD that they request to be added to.

21. If the LHD user’s title is Type II staff, EH Director, or Secretary/Admin. Asst./Clerical, link the user to all counties within their LHD, whether or not they ask to be added to all counties. The reason being that LHD users with these titles of Type II staff, EH Director or Secretary/Admin. Asst./Clerical will more often than not, later submit a help desk ticket stating that they can’t see inspection requested activities on their Open Inspections card for counties outside their home county offices.

Add LHD user to LHD user group

22. Return to the user’s Access Request under System, go to Security, then Access Requests. 

23. Click on the REQ ID link

24. Write down or copy the user’s full name /user name.

25. Click Transition and then choose Approve Request.

26. Look up the user’s name in Security>Users, select the LHD user.

27. Open Group tab.

28. Locate Local Health Dept User group.

29. Add user to Local Health Dept User group.

Change LHD External User Type to LHD Staff

28. Return to the Details tab of the user’s profile.

29. Click on Edit button.

30. Change External User Type from Standard to LHD Staff.

31. Be sure to scroll down and click on the Save button, to save the change to External User Type.