Help Desk Responsibilities

The MiEHDWIS Help Desk is responsible for the following:

User Account Support

• Review and process account access requests by:

  • Checking for duplicate accounts

  • Contacting the requester if more information is needed

  • Approving or denying the request based on established criteria

• Provide MiLogin Tier 1 support by:

  • Resetting passwords

  • Updating email addresses

  • Updating phone numbers

Issue Review and Routing

• Triage issues reported to the Help Desk, including:

  • Bug reports

  • Improvement suggestions

  • General technical concerns

• Request Tier II Bug Testing when additional verification or analysis is needed.

  • See Requesting Tier II Bug Testing on a Help Desk Ticket/Email guidance.

Certifier Role Support

• Review basic questions related to the Certifier role.

• Forward most Certifier-related questions to the Certifier Team using their mailbox:
  EGLE‑DWEHDCertifierTeam@Michigan.gov

MiEHDWIS Technical Support

• Assisting users with system functions

• Troubleshooting technical issues that do not require program‑level expertise