How do I manage local health department contacts?

Owned by Adrienne Schafer
Last updated: Oct 15, 2024 by Basaran, Kristen (EGLE)
4 min read

Update main LHD

  1. On the main navigation pane, click Local Health Departments.

  2. Choose the LHD you wish to update.

  3. Click the Details tab to update any office details. Click Edit. Update the overall LHD information, as needed.

  4. To add an office to the overall LHD, click the Offices tab.

  5. Click Create.

  6. Enter in the appropriate information for the office. Click Save.

Update LHD office and contacts

  1. On the main navigation pane (or via the Offices tab under Local Health Departments), click LHD Offices.

  2. Click the Details tab to update any office details. Click Edit. Update the overall LHD information, as needed.

If the LHD office doesn’t exist, you may need to add the LHD office by navigating to Partners>Local Health Departments>Offices and then clicking the Create button at the system header.

  1. Click the Contacts tab to link local health department user contacts to the office.

  2. Click Add to add a contact. Search for the Contact Name and click Add.

If the contact doesn’t exist, you may need to add the local health department staff as a contact by clicking the Create button at the system header, after vetting/verifying that they work for the LHD by either calling the LHD office admin. or emailing the user.

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For LHDs that contain multiple county offices

  1. Link the LHD user to each county within their LHD that they request to be added to.

  2. If the LHD user’s title is Type II staff, EH Director, or Secretary/Admin. Asst./Clerical, link the user to all counties within their LHD, whether or not they ask to be added to all counties. The reason being that LHD users with these titles of Type II staff, EH Director or Secretary/Admin. Asst./Clerical will more often than not, later submit a help desk ticket stating that they can’t see inspection requested activities on their Open Inspections card for counties outside their home county offices.

To edit a contact

  1. To edit an individual contact, click the pencil icon in the list of contacts for the office to update their information.

  2. To link or unlink an individual contact from their user account, click the link icon in the list of contacts for the office.

  3. To remove a contact from an office, click the checkbox next to the individual, then click Remove. You can select more than one at a time to remove (see video below).

How to Unlink LHD Contact.mp4
How to Remove /Unlink a Contact from a HD office.

  1. EH program notifies MiEHDWIS Help Desk at EGLE-MiEHDWIS@michigan.gov of LHD user(s) that were removed from LHD workgroup and user permissions changed.

In cases where a user’s Contact needs to be inactivated (for example, when their MiEHDWIS account has been inactivated or a duplicate Contact exists for them):
1. Click on the user’s Contact link,
2. On their Person Contact Details card, click the Edit button,
3. From the Select a Status dropdown list, change their status to Inactive


4. Scroll down and click on the Save button.

Another way to access Contacts is from the left navigation panel:

Help Desk to Update User Permissions

Update LHD User’s Workgroups

  1. Navigate to System > Security > Users.

  2. Type users last name into Filter.

  3. Click on correct Username.

  4. Click on Groups tab.

    1. Remove any current groups.

    2. Add to Unapproved External User group.

Inactivate User

  1. Go back to User details.

    1. Click Edit.

    2. Under Account Status, choose Inactive.

    3. Click Save.

Change LHD External User Type to Standard

  1. Return to the Details tab of the user’s profile.

  2. Click on Edit button.

  3. Change External User Type from LHD Staff to Standard.