MiEHDWIS Help Desk
Should my request go to the help desk?

Some questions and requests may not be appropriate to be answered by the help desk (i.e. question about a program area business process). To find out if the help desk can answer your question, view the help desk's responsibilities.

  1. MiEHDWIS Help Desk
  2. State of Michigan Employee MiEHDWIS Support

Request a Change

If this is a request for a bug, issue, training request, please go back and select a different option.

If a person has left the organization, still in a Workgroup and needs to be taken off, please use the Onboarding/Offboarding form.

Required fields are marked with an asterisk*

An overall title that the request can be referred to as

, multiple selections available,

If you answer yes, please describe below the details of the statutory item and/or date(s) by which the request needs to be completed.

What is the proposal and why do you want it?

Drag and drop files, paste screenshots, or browse

It is highly recommended to attach the relevant business process that this request relates to

Powered by Jira Service Management
{"xsrfToken":"2d52f55db010021ed7019e54e22597e7c6843158_lout","branding":{"id":"4","key":"eddy","name":"State of Michigan Employee MiEHDWIS Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the MiEHDWIS Help Desk","sharedPortalName":"MiEHDWIS Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the MiEHDWIS Help Desk","sharedPortalName":"MiEHDWIS Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#23716d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ff0f5fd4-6977-4c1a-b1e3-e1939a83bdcd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MWY2M2FiYi0wYTUwLTRhMzMtODRlOC1mZWIyMGI5MWJlMDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmMGY1ZmQ0LTY5NzctNGMxYS1iMWUzLWUxOTM5YTgzYmRjZCI6WyJyZWFkIl19LCJleHAiOjE3NTE0MzAyMzgsIm5iZiI6MTc1MTQyOTYzOH0.TAaNNVsiIQgRvBsnFt32LRrwboOAu6juBMaYfJ5iPm4&client=41f63abb-0a50-4a33-84e8-feb20b91be08&height=300&mode=fit","bannerMediaApiFileId":"ff0f5fd4-6977-4c1a-b1e3-e1939a83bdcd","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"eddy","projectId":10003,"serviceDeskId":4,"name":"State of Michigan Employee MiEHDWIS Support","description":"<p>Welcome! This is for State of Michigan employees only. You can raise a request for MiEHDWIS Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"33","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Use this form if you have a question about MiEHDWIS.</p>","icon":10561,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[5],"key":""},{"id":"37","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Use this form to report an issue you are experiencing in MiEHDWIS.</p>","icon":10476,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[5],"key":""},{"id":"42","name":"Request a Change","descriptionHtml":"<p>If this is a request for a bug, issue, training request, please go back and select a different option.</p>\n<p>If a person has left the organization, still in a Workgroup and needs to be taken off, please use the Onboarding/Offboarding form.</p>","callToAction":"Request a Change","introHtml":"<p>Use this form to request changes in configuration or suggestions for improvement to MiEHDWIS.</p>","icon":10507,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[5],"key":""},{"id":"41","name":"Request Training Materials","descriptionHtml":"","callToAction":"Request Training Materials","introHtml":"<p>Use this form to request any training materials that you would like for yourself, your external partners, or other EGLE staff to use at any of your scheduled trainings or for daily use. This could include tutorial videos or knowledge base articles.</p>","icon":10482,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""},{"id":"34","name":"Ask a Program Area Question","descriptionHtml":"","callToAction":"Ask a Program Area Question","introHtml":"<p>Use this form to ask a program area specific question.</p>","icon":10563,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"40","name":"Request a Change","descriptionHtml":"<p>If this is a request for a bug, issue, training request, please go back and select a different option.</p>\n<p>If a person has left the organization, still in a Workgroup and needs to be taken off, please use the Onboarding/Offboarding form.</p>","callToAction":"Request a Change","introHtml":"<p>THIS FORM IS STILL IN PROGRESS AND COULD CHANGE. Use this form to request changes in configuration to MiEHDWIS.</p>","icon":10469,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"38","name":"Suggest a MiEHDWIS Enhancement","descriptionHtml":"","callToAction":"Suggest a MiEHDWIS Enhancement","introHtml":"<p>Use this form to suggest a new enhancement feature in MiEHDWIS.</p>","icon":10498,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[37,33,41,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"50537b7b-99ff-3c05-bc2d-761a0e29014d","appLinkName":"System Confluence","appLinkUrl":"https://egledwehditsupport.atlassian.net/wiki","spaceKey":"IMS","spaceName":"Internal MiEHDWIS Support","spaceUrl":"https://egledwehditsupport.atlassian.net/wiki/spaces/IMS","isServer":false},"labels":[],"projectKey":"EDDY","serviceDeskId":4,"kbLinkDomainURLs":["https://egledwehditsupport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EDDY","userLanguageHeader":"Should my request go to the help desk?","userLanguageMessageWiki":"<p>Some questions and requests may not be appropriate to be answered by the help desk (i.e. question about a program area business process). To find out if the help desk can answer your question, view the <a href=\"https://egledwehditsupport.atlassian.net/wiki/spaces/IMS/pages/291110913/Help+Desk+Responsibilities\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">help desk's responsibilities</a>.</p>","defaultLanguageHeader":"Should my request go to the help desk?","defaultLanguageMessage":"Some questions and requests may not be appropriate to be answered by the help desk (i.e. question about a program area business process). To find out if the help desk can answer your question, view the [help desk's responsibilities|https://egledwehditsupport.atlassian.net/wiki/spaces/IMS/pages/291110913/Help+Desk+Responsibilities].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MWY2M2FiYi0wYTUwLTRhMzMtODRlOC1mZWIyMGI5MWJlMDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzA4MzgsIm5iZiI6MTc1MTQyOTYzOH0.Li9WmwKbpTInGj0FDfYlxxOdlOXMijQ1YUD87rccVhs","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"41f63abb-0a50-4a33-84e8-feb20b91be08","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":42,"projectId":10003,"issueType":{"id":"10006","name":"Service Request with Approvals"},"form":{"name":"Request a Change","descriptionHtml":"<p>If this is a request for a bug, issue, training request, please go back and select a different option.</p>\n\n<p>If a person has left the organization, still in a Workgroup and needs to be taken off, please use the Onboarding/Offboarding form.</p>","callToAction":"Request a Change","intro":"<p>Use this form to request changes in configuration or suggestions for improvement to MiEHDWIS.</p>","instructions":"<p>If this is a request for a bug, issue, training request, please go back and select a different option.</p>\n\n<p>If a person has left the organization, still in a Workgroup and needs to be taken off, please use the Onboarding/Offboarding form.</p>","icon":10507,"iconUrl":"https://egledwehditsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10049","fieldConfigId":"10149","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the Request","description":"An overall title that the request can be referred to as","descriptionHtml":"<p>An overall title that the request can be referred to as</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10054","fieldConfigId":"10154","label":"Configuration","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10037","label":"Dynamic Form","selected":false,"children":[]},{"value":"10072","label":"Notifications","selected":false,"children":[]},{"value":"10036","label":"Activity Type","selected":false,"children":[]},{"value":"10073","label":"Wording Change","selected":false,"children":[]},{"value":"10074","label":"Dropdown Menu Item","selected":false,"children":[]},{"value":"10041","label":"Workflow","selected":false,"children":[]},{"value":"10075","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10047","fieldConfigId":"10146","label":"Affected Program Areas","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10136","label":"Cross Cutting","selected":false,"children":[]},{"value":"10027","label":"Campground","selected":false,"children":[]},{"value":"10028","label":"Community Water Supply","selected":false,"children":[]},{"value":"10282","label":"LHDs","selected":false,"children":[]},{"value":"10030","label":"Onsite Wastewater","selected":false,"children":[]},{"value":"10031","label":"Septage Hauler","selected":false,"children":[]},{"value":"10032","label":"Septage Receiving Facility","selected":false,"children":[]},{"value":"10033","label":"Swimming Pools","selected":false,"children":[]},{"value":"10281","label":"Water Hauler","selected":false,"children":[]}]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10060","fieldConfigId":"10160","label":"Is there a deadline (statutory or financial) that requires this work to be completed in Eddy by a certain date?","description":"If you answer yes, please describe below the details of the statutory item and/or date(s) by which the request needs to be completed.","descriptionHtml":"<p>If you answer yes, please describe below the details of the statutory item and/or date(s) by which the request needs to be completed.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10070","label":"Yes","selected":false,"children":[]},{"value":"10071","label":"No","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"What is the proposal and why do you want it?","descriptionHtml":"<p>What is the proposal and why do you want it?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"It is highly recommended to attach the relevant business process that this request relates to","descriptionHtml":"<p>It is highly recommended to attach the relevant business process that this request relates to</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/42","calendarParams":{"firstDay":0,"date":"2025-07-02T00:13:58-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"50537b7b-99ff-3c05-bc2d-761a0e29014d","appLinkName":"System Confluence","appLinkUrl":"https://egledwehditsupport.atlassian.net/wiki","spaceKey":"IMS","spaceName":"Internal MiEHDWIS Support","spaceUrl":"https://egledwehditsupport.atlassian.net/wiki/spaces/IMS","isServer":false},"labels":[],"projectKey":"EDDY","serviceDeskId":4,"kbLinkDomainURLs":["https://egledwehditsupport.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MWY2M2FiYi0wYTUwLTRhMzMtODRlOC1mZWIyMGI5MWJlMDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzA4MzgsIm5iZiI6MTc1MTQyOTYzOH0.Li9WmwKbpTInGj0FDfYlxxOdlOXMijQ1YUD87rccVhs","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"41f63abb-0a50-4a33-84e8-feb20b91be08","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=egledwehditsupport","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2d52f55db010021ed7019e54e22597e7c6843158_lout","baseUrl":"https://egledwehditsupport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://egledwehditsupport.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"41f63abb-0a50-4a33-84e8-feb20b91be08","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a2aaf4a7a4654c2bab66554b3c517c1a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}