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The following information is intended to serve as a reference for EGLE staff on the appropriate actions to take when an external MiEHDWIS user submits a file/activity to EGLE with an incorrect file/activity type (file type doesn’t match the document that was submitted). EGLE should contact the external user and request they resubmit correctly. EGLE should not move or delete files or activities submitted by the external user, doing so is a violation of CROMERR. |
Notify the external user of the file/activity type error and teach them on how to submit correctly.
To fix the issue internally:
Transition
Goal is to minimize repeat errors and put the ownership of the correction on external user.
Fix the erroneous activity by transitioning the activity with the incorrect file/activity type to Closed/Submitted in Error or
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another end state.
Consistency in workflows is a work in progress; if you think a fitting activity transition, activity status, or resolution is missing, please submit a help desk ticket.
Wait for the external user to submit correctly
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, which gives EGLE an updated Copy of Record (COR).
If the external user needs assistance with creating the new activity, follow the remaining steps
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:
Leave all files on the original activity, but download copies
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of each file.
Staff may use the submitted date of the original document for compliance
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purposes if the only thing wrong with the original submittal was the activity/file type.
Create the proper activity type, upload the downloaded files to the new activity
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, choosing the
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appropriate file type for
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each file.
Once all files have been uploaded, Link the original activity to the new activity. For guidance on linking, visit How do I link activities together?
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Transition the activity from Draft to the next step in the workflow.
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Still need help? Submit a ticket to the Internal MiEHDWIS Help Desk and someone from our team will get back with you. |