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General Questions

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titleWhat is an activity?

An Activity is the catchall term for individual work items or submissions in MiEHDWIS. One Activity can be modified by multiple Contributors and include multiple files. Files should all share a common theme or purpose. There will be several Activity Types a Contributor can choose from when creating an Activity. The selected Activity Type will define what its purpose is and how it is processed. Monthly Operation Reports, Chemical Monitoring Results, and Construction Permit are all examples of an Activity Type.

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titleHow is an activity identified?

An Activity may be referred to by its Activity Number or Activity Name. The Activity Number is a unique combination that will always be associated with only that Activity. The name is entered by the user and should be unique and descriptive. However, the name can be edited or may overlap with other activities. EGLE will commonly refer to an Activity by its Activity Number.

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titleWhat is a Contributor?

A Contributor is someone involved with an Activity. There are several Contributor Types which represent different permissions or roles in the Activity. Contributor Types available to external users include a Certifier, Contributor, or Activity Creator. EGLE staff may be identified as a Reviewer or Issuer.

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titleWhat does the Activity Status mean?

The Activity Status tracks where in the process an Activity is – anywhere from Draft to Accepted or Approved. An Activity may have a variety of Activity Statuses available depending on the Activity Type. The Activity Status will show up in the table on the Customer Portal Overview page and on the Activity page next to the Activity Number and Name and in the window at the top of the page.

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titleExplain the Customer Portal.

The Customer Portal allows the external user to access existing Activities through the Overview page or create a new Activity through the Create Activity page. An existing Activity is accessed by clicking on the Reference Number on the Overview page. The page you see when you open an Activity has several sections that all give you information about that Activity.

The top section provides the status which will give you information about the progress on the Activity, possibly a brief message describing what step it is on, and sometimes an action button if the step requires you to do anything.

The Tasks section will list any actions that need to be completed or have been completed on the Activity. Individual tasks will be assigned to the appropriate Contributor.
The Messages section is where you can send and receive communication with EGLE staff through MiEHDWIS.

The Attachments section will show any files that have been uploaded to the Activity and includes an upload button should you wish to add files. Certain Activity Status may not allow for additional documents to be uploaded.

The Timeline section provides timestamps for changes to the Activity Status, such as In Review or Accepted.

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titleI am receiving a 403 error, what do I do?

If you are receiving a 403 error, please follow the below steps:

  1. Refresh your browser.

  2. Logout and log back in.

  3. Clear your cookies.

If the above steps do not solve the issue, please submit an issue to the MiEHDWIS Help Desk. Please provide the following when submitting your ticket:

  1. User ID.

  2. Internet browser.

  3. Your IPv4 address. You can obtain this by going to What is my IP?

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